Privacy Policy

1. Information We Collect

OpsPortal collects information necessary to provide, optimize, and secure our restaurant management and digital ordering software.

• Merchant Account Information: Name, business name, phone number, billing address, and email addresses provided during registration.
• Diner & Order Data: Items selected via QR menus, order timestamps, table identifiers, and non-sensitive payment receipts processed through integrated gateways.
• Device & Usage Analytics: IP addresses, browser types, session durations, and interaction logs captured for platform reliability.

2. How We Use Your Data

We process collected data to:

• Power real-time Kitchen Display Systems (KDS) and POS synchronization.
• Process transactions via encrypted third-party payment gateways (Razorpay, Stripe).
• Generate aggregate sales, inventory, and staff performance analytics.
• Prevent fraud, enforce system security, and provide 24/7 technical support.

3. Data Protection & Security

We enforce enterprise-grade security protocols, including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access control (RBAC), and strict row-level security across database tenancies.

4. Third-Party Integrations

OpsPortal integrates with third-party payment gateways and cloud infrastructure providers. We do not sell merchant or customer data to third-party ad networks under any circumstances.

5. Contact Us

If you have questions regarding this Privacy Policy or wish to request data deletion, contact our privacy compliance team at privacy@opsportal.com.